Service
Service
Service & Support
Reliable Support from Production to Delivery
We provide professional customization, quality assurance, export packaging, shipping support and dependable after-sales service for global customers.
After-Sales Service
Our lighting products are covered by a 20,000-hour warranty. During the warranty period, parts or accessories with manufacturing defects will be repaired or replaced free of charge. Damage caused by improper use or human factors is not covered.
20,000-hour product warranty
Repair or replacement support
Packaging & Shipping
All lighting products are securely packed in export-standard cartons to protect them during international transportation. Our primary shipping method is sea freight, making it suitable for wholesale and bulk orders.
Export-standard carton packaging
International sea freight
Production & Inspection
The usual production lead time is 40–60 working days, depending on the product type and level of customization. Customers may visit our factory for inspection or conduct a remote video inspection before shipment.
40–60 working days lead time
Factory or remote video inspection
Our Custom Order Process
Requirement Confirmation
Specifications & Design Discussion
Solution & Quotation
Material Sourcing & Production
Testing & Inspection
Balance Payment & Shipment
Payment Terms: 30% deposit before production and 70% balance after inspection and before shipment.
